We understand that occasionally customers wish to return products to us and we are happy to meet our obligations to refund or exchange according to our policy below.

General

Before returning any goods, please e-mail returns@willandglory.co.uk, quoting your order number and reason for returning the goods and wait for a returns authorisation code and returns delivery address details by e-mail. Please do not send items directly to Will & Glory.

When you send your item back with your returns code, we will process the returned item then notify you via e-mail of your refund or exchange. For refunds, you can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return.

If you change your mind and want to return the goods

If the goods have been delivered and you decide you do not want to keep them, you MUST inform us of your intention to return them to us within 7 days of receipt of the goods by e-mail to returns@willandglory.co.uk, quoting your order number, for us to issue an authorisation code and return delivery address. The cost and method of returning the goods to us must be borne/arranged by you and the item must be back to the specified return address within 14 days of purchase, unused, undamaged, in its original condition and packaging. Any items returned which fail to comply with the above may affect our ability to issue a full refund. Please see "Exceptions" below.

 We will refund the cost of the item (less our delivery charges) in the same form of payment originally used for purchase within 30 days of our receiving your return

Returning Incorrect Goods

If we've somehow sent you an incorrect item, e-mail to returns@willandglory.co.uk, quoting your order number for a returns authorisation code and returns delivery address. Then send the incorrect item back to that address and we will refund the price you paid for the item and your carriage cost (if you insert proof of this cost inside the package). Please see "Exceptions" below.

Returning Damaged or Defective Goods

- If the goods were damaged in transit
If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) within 14 days of receipt for exchange, providing you notify us of such damage within 7 days of receipt of the goods. Please e-mail returns@willandglory.co.uk, quoting your order number for a returns authorisation code and returns delivery address details.

 - If the item is defective
If you take delivery of a package and discover the item(s) to be defective in any way, you can return the item(s) to us within 14 days of receipt for exchange, providing you notify us of any defect within 7 days of receipt of the goods. Please e-mail returns@willandglory.co.uk, quoting your order number for a returns authorisation code and returns delivery address.

Exceptions

Any item customised to your own specification or any item stated in its description as "hand printed" or "printed by hand" cannot be returned save for a manufacturing fault or if damaged in transit. Personalised products will be created as per the name/details/message exactly as supplied by you at the point of order. Spelling errors will be the responsibility of the customer and will not warrant replacement.

Your Statutory Rights

Your rights to return goods are protected by The Consumer Protection (Distance Selling) Regulations 2000, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

- See more at: http://www.willandglory.co.uk/PBCPPlayer.asp?ID=1088878#sthash.ICNtaxzm.dpuf